Class Summary - Today, students were asked to draw two situations randomly from a pile of slips of paper. Each situation had a set of difficult news that may possibly present itself as a coach. Students were to read their situation and write their name on the white board to assess how confident they were that they could effectively handle the situation based on a 1 (not confident at all) to 4 (very confident) scale. We then watched a short video with several steps suggested from experts in delivering bad news. Students were given a guided worksheet to develop this process. Then we talked about a commonly used technique in businesses when delivering bad news. It is called the 'sandwich effect.' The sandwich effect goes as follows bread (encouraging or softening statement), cheese (transition word or seque), meat (this is the complaint, gripe or bad news), lettuce (steps that can be taken to fix the situation if possible), bread (something to instill hope or encourage for the future). Students were asked to complete the sandwich technique for their situation. We introduced the 'spin', and 'compare and minimalize' techniques and practiced using them for the situation that the students had picked. Finally, students were to practice with a partner giving the bad news from their situations that were assigned in the previous period.
Homework - No Formal Homework
Objective - Students will be able to effectively talk about a challenging situation with another person.